It Support Technician

TL;DR

It Support Technician: Providing first-line technical support to end-users, resolving basic IT issues, and escalating complex problems to specialist teams in various IT disciplines. Focus on troubleshooting hardware, software, and network-related issues and assisting users with installations, setups, and resets.

Location: Onsite

Company

hirify.global is at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App.

What you will do

• Provide first-line technical support via phone, email, or in-person.
• Troubleshoot and resolve basic IT issues.
• Assist users with software installations, account setups, and password resets.
• Log, track, and document all service requests in the ticketing system.
• Perform routine maintenance tasks, such as software updates and system backups.

Requirements

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field.
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.

Nice to have

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes.

Culture & Benefits

• Full-time position, onsite with occasional on-call or after-hours support.
• Collaborative team environment with opportunities for growth and professional development.