Service Reliability & Resilience Manager

TL;DR

Service Reliability & Resilience Manager: Leading hirify.global's transition from reactive incident handling to proactive, continuous service assurance with an accent on end-to-end reliability and incident response framework. Focus on real-time coordination, transparent communication, and continuous improvement across all teams.

Location: Cyprus: Relocation package is provided. Spain: you must possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided. Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided.

Company

hirify.global is a European tech startup headquartered in Amsterdam, revolutionizing the financial landscape for entrepreneurs with an all-in-one financial B2B solution.

What you will do

• Ensure hirify.global’s critical customer-facing services are always-on, observable, and resilient.
• Own the end-to-end reliability and incident response framework.
• Coordinate real-time communication and monitor both automated and manual dependencies.
• Drive a culture of prevention, transparency, and operational excellence.
• Upgrade and own hirify.global’s end-to-end incident management and operational resilience process.
• Act as the single point of accountability for service disruptions.

Requirements

• Experience in incident management and operational resilience.
• Experience in root cause analysis.
• Strong communication and coordination skills.
• Ability to drive continuous improvement.
• Experience in customer communication.