Location: Remote

Compensation: $52,000 - $80,000

%hirify_global% is a cutting edge messaging API provider specializing in 10DLC text messaging.

Overview

As part of the Support team, you’ll be the go-to problem solver, tech expert, and customer champion. You will own complex, technical challenges, collaborating with Engineering and Product to deliver creative, highly customized solutions. Your impact will be measured in Customer Effort Score, Resolution Time, and SLAs.

What you will do

Dive into tricky API-related issues, troubleshoot campaigns, messages, and integrations.
Write documentation to empower users and create internal guides to improve processes.
Improve support processes using data-driven insights.
Team up with Product & Engineering to turn user feedback into real improvements.

Requirements

At least 2+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
At least 2+ years of experience on a small team at an early-stage SaaS startup.
Experience using REST APIs and SQL queries.
Strong communication skills, both verbal and written.

Nice to have

Familiarity with carrier operations, message routing, call processing, and network management.
Experience in the newest A2P 10DLC requirements.

Culture & Benefits

Fully remote or hybrid work options.
Flexible schedule.
Flexible time off, paid vacation, and sick leave.
Company-sponsored health insurance.
Employee stock options.

Technical Support Specialist