Intern Service Desk (iGaming)

TL;DR

Intern Service Desk (iGaming): Assisting with troubleshooting and resolution of incidents and service requests related to hardware configuration, software, application and network problems with an accent on utilizing available tools during the diagnosing and execution stages. Focus on working according to defined processes in service management, and liaising with various departments within hirify.global.

Location: Based in Malta. Possibility of 10 days per year of remote work from any EU location.

Company

hirify.global is a big iGaming company in Malta.

What you will do

• Assist with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
• Assist with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
• Assist with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers).
• Assist with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
• Contribute to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.
• Handle all customer-related activities initiated in and from Service Management.

Requirements

• Experience with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others.
• Experience with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests.
• Experience with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers).
• Experience with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
• Experience contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit.
• Experience handling all customer-related activities initiated in and from Service Management.

Culture & Benefits

• Fun work environment.
• Equal opportunity employer.
• International team.