Analyst/Sr Analyst-Payment Operations (Fintech)

TL;DR

Analyst/Sr Analyst-Payment Operations (Fintech): Processing and reconciling payment transactions for cross-border services with an accent on monitoring, investigating, and resolving payment issues and managing client invoicing. Focus on ensuring seamless, cost-effective, and transparent customer experiences through efficient operational workflows and stakeholder coordination.

Location: Hybrid in Mumbai, India. This role requires working in a rotational shift environment and a flexible holiday schedule due to global operations.

Company

hirify.global is a leading global infrastructure provider for real-time cross-border payments, enabling banks, fintechs, and businesses to collect, convert, and disburse funds instantly worldwide.

What you will do

• Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing transactions.
• Reconcile incoming customer money with transactions and ensure wallet balances.
• Onboard new Institutional, SME, and enterprise clients on hirify.global's platform.
• Monitor, investigate, and resolve payment processing issues.
• Create monthly invoices for clients and track their settlement.
• Coordinate with Reconciliation and Finance teams for accounting queries and proper accounting.

Requirements

• Bachelor's degree with 2-6 years of experience in Payment Processing, preferred knowledge of Cross border remittances.
• Ability to prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal, communication, and problem-solving/issue resolution skills.
• Hands-on experience in MS Office and its tools.
• Must be comfortable working in a rotational shift environment and a flexible holiday schedule.

Culture & Benefits

• Competitive salaries, performance bonuses, equity for specific roles, and recognition programs.
• Medical coverage, 24/7 employee assistance program, and generous vacation programs including a year-end shut down.
• Flexible hybrid working environment requiring 3 days per week in the office.
• Role-specific training, internal workshops, and a learning stipend.
• Diverse global company with more than 33 nationalities and 10+ office locations.