Customer Success Manager (Saas)

TL;DR

Customer Success Manager (SaaS): Managing post-sales success for enterprise customers in Korea, acting as a trusted advisor to drive adoption, value realization, and scale their use of Notion. Focus on onboarding, retention, and expansion across accounts, along with leading strategic customer conversations.

Location: Must be based in Seoul, South Korea

Company

Notion helps you build beautiful tools for your life’s work by providing one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Own customer success outcomes for B2B accounts in Korea, developing and executing customer success plans.
• Guide customers through adoption and change, identifying high-impact use cases and supporting workflow transformation.
• Lead strategic customer conversations, facilitating executive check-ins and value realization discussions.
• Partner closely with Sales on renewals and expansion, providing customer insights and usage trends.

Requirements

• 7+ years experience in Customer Success, Technical Account Management, Solutions Consulting, or a related customer-facing role at a fast-growing B2B SaaS company.
• Experience managing enterprise or complex customers with multiple stakeholders.
• Strong ability to connect product capabilities to customer outcomes and business value.
• Comfortable working in ambiguous, fast-changing environments and helping build structure.
• Proven collaboration skills, especially in partnership with Sales and cross-functional teams.
• Native-level Korean and business-level English proficiency

Nice to have

• Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders.
• Experience conducting structured customer discovery using design thinking or consulting-style problem framing.
• Ability to uncover underlying customer needs and translate them into actionable success strategies and stories.
• Hands-on experience using Notion or similar productivity / collaboration tools

Culture & Benefits

• In-person collaboration is essential to Notion's culture; all team members work from offices on Mondays, Tuesdays, and Thursdays (Anchor Days).
• Work in a company that hires talented and passionate people from a variety of backgrounds.
• Equal opportunity employer.