Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS/Insurance): Configures hirify.global's platform for customer onboardings and product enhancements with an accent on translating business needs into reliable system setups and supporting data setup, testing, and go-live preparation. Focus on troubleshooting configuration issues and documenting delivery practices for better, faster delivery.

Location: Tallinn, Estonia, with flexible working arrangements.

Company

hirify.global is a no-code insurance SaaS software provider with a global reach, digitalising and connecting the $4 trillion insurance industry.

What you will do

• Configure hirify.global's platform for new customer onboardings and product enhancements.
• Translate business needs into clean, reliable system setups.
• Support data setup, testing, and go-live preparation.
• Troubleshoot configuration issues and improve setups.
• Work closely with Implementation Managers, Leads, and Account Managers.
• Document configurations and contribute to better, faster delivery practices.

Requirements

• Experience implementing or configuring SaaS or enterprise software platforms.
• Experience working in delivery-oriented or customer-facing technical roles.
• Ability to translate business requirements into reliable technical setups.
• Strong analytical and troubleshooting skills with attention to detail.
• Clear and confident written and verbal communication skills.
• Strong collaboration skills and a customer-focused mindset.
• Ability to work on multiple tasks or projects in a fast-paced environment.
• Experience with tools such as Jira, Confluence, or similar.
• Fluent English skills.

Culture & Benefits

• Flexible working time and working place, with a focus on results.
• Company benefits including health insurance or sports compensation.
• Flat organizational structure, promoting direct communication.
• Friendly colleagues and supporting managers.
• Family- and employee-friendly employer.
• Be part of innovation in the insurance market.