Senior AI Deployment Specialist (AI Engineering)

TL;DR

Senior AI Deployment Specialist (AI Engineering): Helping customers implement hirify.global’s suite of AI tools to solve their complex problems and drive value for their business with an accent on customer objectives and requirements. Focus on tailored AI-first customer service strategies and product adoption of AI features.

Location: Expected to be in the office at least three days per week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support.
• Partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients.
• Facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans.
• Work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete.
• Help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio.

Requirements

• 6+ years of work experience, with 4+ year(s) in a customer-facing role.
• A genuine interest in the work you do and a positive attitude!
• A passion for learning, for technology, and for solving problems.
• The ability to make complex topics simple to understand.
• Comfortable working with customers via video calls.

Nice to have

• Experience training on software, experience with hirify.global, or experience with other SaaS products.
• Experience with AI Agents and / or Large Language Models.
• Past experience in Customer Success, Support, Sales Engineering, Consulting.
• Great examples of self started projects with measurable success.
• Experience with RESTful API Integrations.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.