Customer Support Specialist (Gaming)

TL;DR

Customer Support Specialist (Gaming): Supporting end-to-end customer experience and relevant teams according to user insights. Focus on monitoring customer complaint trends and improving the user experience.

Location: Istanbul

Company

hirify.global is a company where all team members have a genuine chance to contribute to the final product and have an impact on the company.

What you will do

• Track and solve issues via email and chat.
• Work closely with product and engineering teams to improve user experience.
• Monitor customer complaint trends and analyze them for necessary action plans.
• Understand all related metrics to improve the user experience.
• Support outsourced teams with their queries and collective development.
• Follow the latest trends and reviews on App Store, Play Store regularly.

Requirements

• Fluency in English, especially in writing.
• Experience supporting users via e-mail and chat.
• Strong knowledge of MS Excel.
• Strong problem-solving and troubleshooting skills.
• Time management skills to enable prioritization of tasks.
• Ownership of the customer experience including comprehensive issue resolution.

Culture & Benefits

• Eagerness to learn and take on new challenges.
• Passion and interest in games and customer service.
• Appreciation and understanding of teamwork.