Customer Support Specialist (Gaming)

Формат работы

onsite

Тип работы

fulltime

Английский

Страна

Turkey

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Specialist (Gaming): Supporting end-to-end customer experience and relevant teams according to user insights. Focus on monitoring customer complaint trends and improving the user experience.

Location: Istanbul

Company

hirify.global is a company where all team members have a genuine chance to contribute to the final product and have an impact on the company.

What you will do

Track and solve issues via email and chat.
Work closely with product and engineering teams to improve user experience.
Monitor customer complaint trends and analyze them for necessary action plans.
Understand all related metrics to improve the user experience.
Support outsourced teams with their queries and collective development.
Follow the latest trends and reviews on App Store, Play Store regularly.

Requirements

Fluency in English, especially in writing.
Experience supporting users via e-mail and chat.
Strong knowledge of MS Excel.
Strong problem-solving and troubleshooting skills.
Time management skills to enable prioritization of tasks.
Ownership of the customer experience including comprehensive issue resolution.

Culture & Benefits

Eagerness to learn and take on new challenges.
Passion and interest in games and customer service.
Appreciation and understanding of teamwork.

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