(Senior) Specialist, Technical Account Management (Fintech)

TL;DR

(Senior) Specialist, Technical Account Management (Fintech): Building and maintaining strategic relationships with key clients by resolving technical issues, optimizing payment solutions, and delivering exceptional service with an accent on technical expertise and strong interpersonal skills. Focus on understanding client business needs, proactive optimization of payment solutions, and ensuring successful product adoption.

Location: Must be based in Hong Kong or Shanghai for a hybrid working model (3 days in office).

Company

hirify.global is a global fintech company providing payment processing solutions for businesses worldwide, powering billions of transactions annually.

What you will do

• Build and nurture long-term relationships with key clients as their primary technical point of contact.
• Proactively identify opportunities to optimize client payment solutions and ensure successful product adoption and utilization.
• Provide expert guidance and troubleshooting assistance, promptly resolving technical inquiries and issues.
• Lead and coordinate the addition of new payment solutions and technical migrations for clients.
• Act as a conduit between clients and internal teams, gathering feedback for product roadmap improvements.
• Stay up-to-date with industry trends and share relevant insights with clients.

Requirements

• 3+ years of experience in an analytical or technical role with experience managing internal and external stakeholders.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API-based integration methods and related tools/frameworks.
• Familiarity with front-end and back-end technologies (i.e., JavaScript, CSS, HTML).
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin.

Nice to have

• Knowledge of payments technology, compliance standards (e.g., PCI-DSS, PSD2), and security protocols.

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration and connection.
• High-performing culture with real ownership, fewer blockers, and work that makes a difference.
• Career-defining opportunity to build the future of fintech.
• Support for accessibility in the hiring process and working environment.
• Collaborative one-team environment that values diversity and inclusion.