Support Specialist, Technical (ERP)

TL;DR

Support Specialist, Technical (ERP): Providing advanced technical support to hirify.global customers across the R365 platform with an accent on troubleshooting configuration, workflow, and data-related issues. Focus on supporting business-critical restaurant operations in a complex SaaS / ERP environment.

Location: Mexico City, Mexico

Company

hirify.global is a company providing restaurant management software.

What you will do

• Provide technical support for the hirify.global platform.
• Manage customer communications through tickets, live chat, and outbound phone support.
• Diagnose configuration, workflow, and data-related issues and deliver accurate solutions.
• Educate customers on hirify.global system functionality and best practices.
• Identify, document, and escalate suspected software defects.
• Manage a personal queue of customer tickets while meeting SLA and quality standards.

Requirements

• High attention to detail, particularly when working with system configuration and financial data.
• Strong Excel skills, including data review and validation.
• Flexible and adaptable to shifting customer and team needs.
• Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure.
• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts.
• Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes.

Nice to have

• Bachelor’s degree with emphasis in business, finance, accounting, or information systems.
• Restaurant industry experience.
• Strong understanding of general business processes and workflows.
• Previous experience in a technical support or customer-facing technical role.
• Experience supporting SaaS or ERP platforms (e.g., enterprise software, financial systems, or operational management tools).