Quality Manager (Life Sciences)

TL;DR

Quality Manager (Life Sciences): Responsible for supplier alignment and performance on accounts, ensuring on-time delivery and adherence to client requirements, managing service delivery quality. Focus on monitoring customer Objectives & Key Results (OKRs) and taking actions to meet quality and on-time delivery targets, client relationship management, and driving process improvement.

Location: Hybrid in Thessaloniki, Greece

Company

hirify.global delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages.

What you will do

• Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
• Serve as the primary point of contact for language quality, leading client conversations and presenting regular quality reports.
• Track supplier KPIs, flagging and escalating any performance issues.
• Design and maintain quality frameworks, ensuring all language assets are updated and optimized.
• Act as the escalation point for missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) in collaboration with Language Services.
• Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Requirements

• Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments.
• Experience in CRO-Pharma or Medical Devices would be a plus.
• Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
• Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows.
• Exceptional verbal and written communication skills in English (multilingualism preferred).
• Master’s degree or equivalent professional experience.