Technical Support Specialist

TL;DR

Technical Support Specialist: Providing technical support for the hirify.global product catalog, specifically hirify.global Tosca, with an accent on technical analysis, problem resolution, and customer satisfaction. Focus on identifying and prioritizing cases, collaborating with customers, and improving internal documentation.

Location: Hybrid (3 days per week in office, Vienna, Austria)

Salary: 34,622 EUR gross per year

Company

hirify.global is a software company providing technical support for its product catalog, including hirify.global Tosca.

What you will do

• Analyze and process customer requests from all customer segments.
• Respond to issues, requests, and inquiries via self-service cases, live chat, phone, and video.
• Identify, organize, and escalate cases to engineers when necessary.
• Make suggestions and help improve internal documentation and knowledge-based content.
• Collaborate with customers to deliver a superior customer experience.

Requirements

• 5+ years’ experience in SaaS and On-Prem support.
• English and German fluency are mandatory.
• Strong analytical, organizational, written, and verbal communication skills.
• Broad basic technical knowledge in databases, programming, and network technology.
• Ability to easily familiarize yourself with complex software applications.
• Proven track record in a strong customer facing support role.

Nice to have

• SAP applications usage and SAP business processes knowledge.
• Previous experience with QA/automation testing tools.

Culture & Benefits

• Hybrid office setup (3 days per week in the office).
• Flexible working hours.
• Professional and personal development opportunities.
• Public transport ticket (Wiener Linien card).
• Work environment emphasizing self-awareness, finishing tasks, moving fast, embracing change, customer service, and teamwork.