Social Listening Analyst (Digital Analytics)

TL;DR

Social Listening Analyst (Digital Analytics): Executing roadmaps for social listening technologies and their business applications with an accent on configuring platforms like Talkwalker, building dashboards, and developing monitoring frameworks. Focus on delivering actionable insights across Marketing, Customer Service, and Operations, and ensuring consistency and scalability of processes.

Location: Hybrid in Bulgaria

Company

hirify.global provides premium IT and engineering nearshore solutions to global customers, specializing in travel, media, fintech, and healthcare.

What you will do

• Partner with the Social Media Product Owner to execute the roadmap for social listening technologies.
• Configure, integrate, and optimize social listening platforms such as Talkwalker.
• Build dashboards, automated reports, and custom workflows that deliver actionable insights.
• Develop monitoring frameworks for brand sentiment, competitor activity, and customer feedback.
• Act as a technical and analytical partner for teams using social data.
• Document queries, taxonomies, workflows, and processes to ensure consistency and scalability.

Requirements

• Minimum 2-3 years of experience in social listening, consumer insights, market research, or digital analytics.
• Hands-on experience configuring and managing social listening platforms such as Hootsuite/Talkwalker.
• Advanced Boolean query and taxonomy design skills.
• Experience building dashboards, reports, and automated workflows.
• Strong analytical and storytelling abilities, with experience delivering actionable insights.
• Ability to collaborate effectively and communicate insights to non-technical stakeholders.

Nice to have

• Certifications in Talkwalker, Hootsuite, or similar platforms.
• Technical familiarity with APIs, data integration, and reporting solutions.
• Experience with no-code / low-code automation tools (Zapier, Make, n8n, Power Automate) and/or Python, R, or SQL.
• Understanding of digital ecosystems including SEO, paid media, and content strategy.
• Knowledge of GDPR and global data privacy regulations.

Culture & Benefits

• Great work-life balance and competitive remuneration package.
• Exceptional social package & special discounts.
• Supplemental health & dental care.
• Team bonding events and excellent office facilities.
• Relaxing & gaming areas, free bike parking & showers.