Operations Specialist

TL;DR

Operations Specialist: Serving as the onsite operational backbone, blending IT, People, and Operations support for a Porto office, with an accent on ensuring smooth day-to-day operations and employee support. Focus on managing basic IT issues, coordinating HR-related tasks, and overseeing office environment and events.

Location: Hybrid in Porto, Portugal. Must be willing to work onsite in our Porto, Portugal office 2-3 times per week. Applicants must be authorized to work in Portugal and currently live in the Porto area to be considered for the position.

Salary: Annual Salary Range: €45,000–€55,000

Company

hirify.global leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience.

What you will do

• Provision, deploy, and manage IT equipment, primarily MacBooks, and troubleshoot common employee IT issues.
• Support employee onboarding and offboarding, including local orientation and workspace setup.
• Act as a first point of contact for employees regarding policies, processes, and benefits navigation.
• Own day-to-day office operations, managing vendors, supplies, and facilities coordination.
• Coordinate meetings, calendars, visitors, and logistics for onsite and hybrid teams.
• Plan and execute office events, team meetings, and employee engagement initiatives.

Requirements

• 3–4 years of experience in IT support, people operations, business operations, or a similar hybrid role.
• Comfortable performing hands-on technical tasks such as laptop provisioning and basic troubleshooting.
• Proficiency with Apple OSX, MacBooks, Google Workspace, and OKTA experience required.
• Bilingual in Portuguese and English; strong written and verbal communication skills required.
• Strong organizational skills with excellent attention to detail and follow-through.
• High emotional intelligence and strong interpersonal skills.

Culture & Benefits

• Be at the forefront of innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Comprehensive benefits include medical, dental, vision, and a 401(k) plan.
• Opportunity for meaningful ownership, strong relationships with leaders, and visible impact.
• Proactive, resourceful, and service-oriented work environment.