Content Designer (AI)

TL;DR

Content Designer (AI): Creating self-service support content for B2B and B2C users with an accent on simplifying complex technical concepts into intuitive journeys. Focus on building engaging feature walkthroughs and basic support videos, and aligning messaging across various teams.

Location: Hybrid in Lisbon, Portugal. Office attendance required Mondays, Tuesdays, and Thursdays. Relocation support (national and international) offered for individuals legally eligible to work in the European Union.

Company

hirify.global delivers credential security every business and employee needs to thrive, serving millions of consumers and over 25,000 brands worldwide.

What you will do

• Become an expert in the hirify.global product experience across multiple devices and plans to better understand customers.
• Design and write self-service content that makes complicated technical ideas simple, accessible, and findable, with a focus on enterprise workflows.
• Build engaging feature walkthroughs and basic support videos to guide users through the platform.
• Work with Enablement, Marketing, Go-To-Market (GTM), and Product teams to align support messaging.
• Apply and contribute to the Content Design System (CDS) to ensure consistency across various content types.
• Monitor content performance and user feedback to identify and execute improvements for organization and accuracy.

Requirements

• 3+ years of experience in Content Design, UX Writing, or Technical Writing.
• 1+ year of experience working with content management systems, including tweaking HTML or XML.
• Impeccable English writing skills and a superior command of grammar, style, and tone.
• Experience producing highly effective visual assets, including writing scripts for and building feature walkthroughs and "how-to" videos.
• Ability to share excerpts that highlight the skill in making complex technical information easy to understand.

Nice to have

• Experience or strong interest in using automations and AI to streamline operational and content tasks.
• Experience designing and executing detailed content plans with clear information architecture for B2B products.
• Experience managing multiple complex projects independently with great attention to detail.
• Experience collaborating with stakeholders across Support, Product, Marketing, and Customer Success.

Culture & Benefits

• Hybrid culture combining in-person collaboration with remote flexibility.
• Required office attendance on Mondays, Tuesdays, and Thursdays for collaboration.
• Flexibility for focused work on Wednesdays and Fridays.
• Relocation support (national and international) for individuals legally eligible to work in the European Union.
• Actively encourages the use of AI tools to drive efficiency, creativity, and impact.
• Committed to diversity, equity, inclusion, and belonging across its international teams.

Hiring process

• Detailed information about the interview and hiring process is available on the hirify.global blog.