Head Of Operations (Fintech)

TL;DR

Head of Operations (Fintech): Leading Support, Claims, and Underwriting teams to deliver a world-class customer experience with an accent on daily operational oversight, quality, and compliance. Focus on people leadership, AI development implementation, and data-driven management to drive performance and eliminate inefficiencies.

Location: Must be comfortable working from the office full-time in Amsterdam, Netherlands

Company

hirify.global is a high-growth scale-up backed by €43M in total funding, aiming to dominate the European market in AI-powered SME insurance.

What you will do

• Take full ownership of staffing, queues, KPIs, and SLAs, ensuring real-time performance across Support, Claims, and Underwriting.
• Ensure consistent decision-making, documentation quality, and strict regulatory adherence across all frontline processes.
• Act as the first point of escalation for complex customer cases and operational incidents, resolving bottlenecks with speed and precision.
• Drive the performance of our front-line teams through close supervision, daily coaching, and continuous training.
• Work with the Data team to build dashboards and KPIs that allow you to monitor team performance and audit the success of your interventions.
• Work closely with engineers, product managers, and AI experts to integrate cutting-edge technology into daily operations.

Requirements

• Background in Business Operations or Team Management, specifically leading front-line teams in regulated, high-quality environments (e.g. insurance, health, or complex customer operations).
• A natural coach who enjoys the "people side" of operations; knows how to onboard, train, and supervise with precision.
• Comfortable working from the office full-time.
• Fluent in English and Dutch.

Culture & Benefits

• Competitive compensation package.
• In-office work in the HQ in the center of Amsterdam.
• Opportunity to grow in a growing company, developing talents and learning new skills.
• Work with experienced and dedicated entrepreneurs as part of an international team.
• Energetic startup environment where you can pick your own initiatives and help the company grow across Europe.