IT Configuration Management Consultant

TL;DR

IT Configuration Management Consultant: Conducting and maintaining the System Criticality Questionnaire (SCQ) process, establishing and documenting work processes for CMDB, and ensuring data accuracy. With an accent on alignment with IT Assets, integration with Incident, Problem, and Change management processes, and IT compliance. Focus on governing CMDB data, supporting IT Asset management policies, and contributing to risk culture and audit participation.

Location: Must be based in Kuala Lumpur, Malaysia

Company

hirify.global is a global company offering software and digital engineering solutions, including Cloud Services, Product Engineering, Data & Analytics, and AI & LLM Engineering.

What you will do

• Conduct and maintain the System Criticality Questionnaire (SCQ) process.
• Establish and document CMDB work processes, ensuring data accuracy and alignment with SCQ ratings and IT Assets.
• Collaborate with stakeholders to integrate CMDB information with Incident, Problem, and Change management processes.
• Support IT Asset management policies, procedures, and standards.
• Support regular audits to ensure compliance and accuracy.
• Support Annual Business Continuity Exercises.

Requirements

• Strong hands-on experience in IT Asset Management (ITAM).
• Experience in Configuration Management and CMDB data governance, ensuring accuracy and integrity.
• Proficiency in System Criticality Questionnaire (SCQ) Management.
• Ability to design and document CMDB processes in accordance with ITIL.
• Experience with ITSM Process Integration, including Incident, Problem, and Change Management.
• Familiarity with IT Compliance, Risk & Audit Support, and IT Asset & Configuration Policy Support.
• English: B2 required
• Location: Must be able to work onsite in Kuala Lumpur, Malaysia

Culture & Benefits

• Champion culture and conduct behavioral expectations within the Department/Division.
• Ensure compliance with IT policies and contribute to risk culture and audit participation.
• Hiring professionals based solely on skills, without discrimination.