Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Building and maintaining strong client relationships, providing technical guidance for a SaaS platform, and ensuring clients maximize product value with an accent on strategic planning, communication, and issue resolution. Focus on engaging with senior bank executives, triaging technical issues, and contributing to product improvements.

Location: Hybrid, must be located within commutable distance of the Sydney CBD office

Company

hirify.global is a software-as-a-service (SaaS) business, providing the technology that powers Starling Bank to financial institutions worldwide.

What you will do

• Build and maintain strong client relationships, serving as a primary technical point of contact.
• Engage in clients' quarterly planning and provide transparent updates on platform changes.
• Provide technical support, troubleshooting, and guidance on optimal product use.
• Collaborate with internal engineering and product teams to resolve issues and inform improvements.
• Assist new clients with onboarding and UAT phases of project delivery.
• Participate in an on-call rotation to support clients out of hours.

Requirements

• Experience in a Service Desk or client-facing platform support management role.
• Proven experience in incident and problem management.
• Technical aptitude and curiosity, with experience working with cloud-based SaaS systems.
• Strong presentation, communication, and facilitation skills.
• Excellent interpersonal skills and ability to build strong relationships.
• Inquisitive with strong analytical skills and attention to detail.
• Confidence to ask insightful questions and engage with senior bank executives.
• Self-motivated and proactive, able to work effectively in an autonomous environment.
• Must be located within commutable distance of the Sydney office.

Nice to have

• Experience with APIs.

Culture & Benefits

• Hybrid working model with a preference for Sydney office attendance.
• Flat structure promoting innovation and collaboration.
• Open culture with team support.
• 25 days holiday plus birthday off, with option to buy/sell 5 days annual leave.
• 16 hours paid volunteering time.
• Enhanced parental leave and Perkbox benefits.

Hiring process

• Initial chat with the Talent Team.
• Take-home test.
• Video interview (~60 minutes).
• Final interview (~60 minutes), likely face-to-face in Sydney.