Operational Account Manager (Logistics)

TL;DR

Operational Account Manager (Logistics): Responsible for customer accounts, development, and growth by ensuring satisfaction and compliance with service level agreements with an accent on operational solutions to reduce costs, improve efficiency, and identify opportunities for upsell. Focus on budget adherence, maintaining financial control over customer operations, and translating customer feedback into internal actions.

Location: Hybrid in Stockholm or Gothenburg

Company

hirify.global is transforming road freight for good using digital, electric, and autonomous technologies.

What you will do

• Ensure customer satisfaction and compliance with service level agreements.
• Develop and implement operational solutions to reduce costs and improve efficiency.
• Identify opportunities for upsell.
• Present KPIs to customer managers, providing insights and recommendations for continuous improvements.
• Translate customer feedback into internal actions across operations, charging, product etc.
• Secure budget adherence and maintain financial control over customer operations.

Requirements

• Bachelor’s degree in Engineering, Logistics, Business, or equivalent experience.
• +5 years of experience in a relevant business area, preferably in logistics.
• Experience in customer-facing roles with the ability to build strong relationships and communicate effectively.
• Strong business acumen with a deep understanding of how to manage and improve P&L.
• Highly analytical, data-driven, and have a process-oriented mindset with strong problem-solving skills.
• Fluent in Swedish and English.

Culture & Benefits

• Part of a diverse, high performing team with a passion for sustainability.
• Innovative environment.
• Opportunity to be challenged and share perspectives openly.