Junior It Service Desk Administrator

TL;DR

Junior IT Service Desk Administrator: Providing customer service and support to internal staff within APAC offices by managing IT devices, hardware, and applications like Office 365. Focus on resolving IT issues, managing Active Directory, and ensuring a smooth onboarding experience for employees.

Location: APAC offices, onsite in Mumbai. Some out of hours work would be required.

Company

hirify.global is the leader in remote connectivity software, harnessing the potential of cutting-edge technologies.

What you will do

• Respond to internal IT tickets and provide prompt service to hirify.global colleagues.
• Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai.
• Manage basic Active Directory functions and support Office 365.
• Setup, deploy, and support staff in the setup of laptops & mobile devices.
• Assist with procurement of software and hardware from approved suppliers.
• Develop and maintain documentation for our internal knowledge base ‘Confluence’.

Requirements

• Completion of a computer qualification or related discipline.
• Advanced knowledge of desktop operating systems, including Windows 10.
• Knowledge of Windows applications such as Office 365.
• Very good knowledge of both iOS and Android mobile device operating systems.
• Experience in a customer service or support role with excellent communication skills.
• Knowledge of Windows AD environments and Azure AD.

Culture & Benefits

• Inclusive culture where everyone feels welcome and supported.
• Focus on enabling employees to grow both personally and professionally.
• Open and embracing workplace environment.