TL;DR

Account Executive (Public Sector): Driving the adoption of Service Cloud Voice across public sector organizations, focusing on contact center transformation and managing complex sales cycles. Focus on collaborating with solution engineers and industry specialists to create tailored service solutions and understanding the policy, compliance, procurement, and security requirements relevant to the public sector.

Location: Australia - Sydney, Melbourne, Canberra

Company

%hirify_global% is a global leader consistently ranked among the best places to work.

What you will do

Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
Partner with Solution Engineers, Industry Specialists and Customer Success to co-create tailored service solutions.
Build relationships with key decision-makers across local, state, and federal government.
Understand policy, compliance, procurement, and security requirements relevant to the public sector.
Represent %hirify_global% at industry events, roundtables, and stakeholder engagements.

Requirements

Proven success as an Account Executive or similar sales role in SaaS or enterprise technology.
Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI.
Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally.
Experience selling into the public sector and/or strong knowledge of government processes and buying cycles.
Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success.
Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels.

Culture & Benefits

Join a global leader consistently ranked among the best places to work.
Do work that matters, with real-world impact on public policy, transparency, and service delivery.
Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.
Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.
Wellness Allowance: A monthly allowance to support your wellbeing.
Flexible Leave Policies: Including parental leave and flexible time-off arrangements.