Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing L2 support, troubleshooting, and debugging software and infrastructure issues with an accent on incident management, bug verification, and stakeholder communication. Focus on establishing support workflows with engineering teams and analyzing product feedback.

Location: Hybrid in São Paulo, Brazil (4 days in office, 1 day remote)

Company

hirify.global is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.

What you will do

• Troubleshoot and debug software and infrastructure issues raised by end-users.
• Verify and document bugs for tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Become an expert in hirify.global’s products.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans.
• Work with trusted vendors to solve service events and with product teams to analyze feedback and report feature gaps.

Requirements

• Experience providing L2 support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Familiarity with AWS Cloud or Google Cloud and Linux administration.
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring.
• Excellent written and interpersonal communication skills.
• Excellent communication skills in English.

Nice to have

• Software development experience with Python or Go.
• Experience with Agile Methodologies and Continuous Integration.
• Understanding of common frontend languages such as HTML, CSS, JavaScript.
• Ability to use tooling to manipulate data in PostgreSQL, Firestore.
• Knowledge of Spanish.

Culture & Benefits

• Dedicated mentorship from experienced managers invested in your success.
• Leverage cutting-edge tailor-made tools and systems.
• Clear and accelerated career progression pathways.
• Dynamic and supportive culture prioritizing teamwork and personal growth.
• Generous benefits package tailored to your location, typically including health care and social benefits.
• Central office location in São Paulo with excellent transport links.