Application Support Agent Senior (Data Exchange)

TL;DR

Application Support Agent Senior (Data Exchange): Diagnosing and troubleshooting M2M and data exchange issues for users and customer engineering teams with an accent on analyzing XML, XSD, XSLT, and JSON files to identify errors and root causes. Focus on reproducing reported bugs, documenting solutions, and ensuring effective communication between customers and development teams.

Location: Hybrid working model in Brussels, Belgium

Company

hirify.global is a large European IT services company with over 8,900 professionals dedicated to responsible digitalization, building innovative solutions for EU institutions, public, and private organizations.

What you will do

• Diagnose and troubleshoot M2M and data exchange issues reported by users.
• Analyze XML, XSD, XSLT, and JSON files to identify errors, determine root causes, and perform testing.
• Reproduce reported bugs and system errors to support accurate analysis and resolution.
• Provide clear, technical responses and guidance to customers’ engineering teams.
• Act as a liaison between customers and internal development teams.
• Maintain up-to-date internal knowledge by documenting processes, known issues, and solutions, ensuring services align with ITIL best practices.

Requirements

• At least 4 years of professional experience in application support.
• Strong understanding of data exchange concepts, including M2M transmissions.
• Proficiency in XML, XSD, XSLT, and JSON with troubleshooting and analysis experience.
• Experience providing end-user support for information systems, with strong knowledge of networking and databases.
• Strong analytical, problem-solving, and communication skills.
• Experience with ticketing systems (JIRA a plus) and familiarity with ITIL processes.
• Must be able to work in Brussels, Belgium (hybrid model).
• CV in English required.

Culture & Benefits

• Modern environment with competitive compensation and benefits, including a hospitalization plan and meal/commuting allowance.
• Continuous learning opportunities through unlimited access to Udemy for Business and ad-hoc trainings.
• Personalized development plan for targeted career growth.
• Opportunity to work on challenging, large-scale international projects that directly impact millions of citizens.
• Part of a diverse team of 600+ tech enthusiasts in Belgium.