Cybersecurity Support Specialist

TL;DR

Cybersecurity Support Specialist: Supporting operational security and vulnerability management in insurance sector teams across multiple European cities with an accent on vulnerability validation, ticketing, and remediation tracking. Focus on processing vulnerability findings, coordinating remediation efforts, and ensuring audit compliance.

Location: Must be based in Vilnius, Riga, Tallinn, or Warsaw

Salary: 2500–3500 EUR gross (for employees in Lithuania)

Company

Global software development and IT team augmentation firm focusing on fintech, banking, and telco industries.

What you will do

• Process and validate vulnerability findings from tools like Nessus and Microsoft Defender
• Create and update tickets with correct priority, details, and remediation owners in Jira
• Support system and application owners with clear explanations and references
• Monitor remediation progress, follow up on overdue items, and escalate when needed
• Ensure risk acceptance and audit evidence are captured and organized
• Prepare regular status updates and simple support reports

Requirements

• Must be based in Vilnius, Riga, Tallinn, or Warsaw
• Experience in IT support, cybersecurity support, or IT operations support
• Familiarity with ticketing systems such as Jira and structured workflows
• Good understanding of vulnerabilities and their tracking in enterprise environments
• Strong communication skills in English
• Organized, detail-oriented, and proactive attitude

Nice to have

• Experience in regulated industries such as banking or insurance
• Familiarity with risk acceptance and audit documentation workflows
• Exposure to security reporting or recurring vulnerability trends

Culture & Benefits

• Collaboration with award-winning international teams
• Diverse and challenging projects
• Team events including summer and winter parties
• Learning and development opportunities
• Personalized benefits packages