Support Representative

TL;DR

Support Representative: Providing technical support for hirify.global Tosca product with an accent on customer communication and issue resolution. Focus on managing support requests, prioritizing cases, and collaborating to improve customer experience.

Location: Hybrid role in Cork, Ireland (3 days/week in office)

Company

hirify.global is a software company focused on continuous testing and automation solutions.

What you will do

• Analyze and process technical support requests from all customer segments.
• Respond to issues via self-service cases, live chat, phone, and video.
• Prioritize and escalate cases to engineers when necessary.
• Contribute to internal documentation and knowledge base improvements.
• Collaborate with customers to ensure a superior support experience.

Requirements

• English fluency is mandatory.
• Strong analytical, organizational, written, and verbal communication skills.
• Basic technical knowledge in databases, programming, and network technology.
• Ability to quickly learn complex software applications.
• Proven experience in customer-facing support roles.

Nice to have

• Experience with QA/automation testing tools.
• Spanish language skills.

Culture & Benefits

• Supportive leadership and career development opportunities.
• Modern office space in Cork.
• Pension plan, private health insurance, and group life insurance.
• Enhanced statutory maternity pay and volunteering leave.