TL;DR

Staff Customer Experience Professional (Fintech): Designing and elevating customer and expert experiences across TurboTax Assisted offerings with an accent on integrating insights from every touchpoint and driving service monetization. Focus on turning complex data into compelling narratives and leading through influence and change to solve cross-domain problems collaboratively.

Location: San Diego, California

Salary: $159,000–$215,000 annually

Company

%hirify_global% is a global financial technology platform empowering prosperity for individuals and communities with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Design and document seamless customer and expert experiences across Assisted offerings.
Understand customer behavior and cascade a culture of advocacy and continuous improvement.
Turn quantitative and qualitative data, market research, and VoC insights into breakthrough solutions.
Partner with cross-functional leaders to identify challenges and deliver scalable solutions.
Lead through influence, aligning teams through transformation and inspiring innovation.
Simplify onboarding and navigation to connect customers with the right experts and solutions.
Lead initiatives to optimize pricing, cross-sells, and upsells for services monetization.

Requirements

6+ years in customer experience strategy, product management, or service design, preferably in SaaS or service-driven environments.
Proven ability to turn customer insights into growth opportunities and operational excellence.
Skilled at mobilizing diverse teams and building alignment across disciplines.
Comfortable turning complex data into compelling narratives that drive strategic action.
Adept at using experimentation, systems thinking, and service design frameworks.
Bachelor’s degree in Business, Technical, or related field required; MBA or advanced degree preferred.

Culture & Benefits

Competitive compensation package with a cash bonus and equity rewards.
Collaborative and innovative environment that values growth and contributions.
Opportunity to shape how people connect to experts and drive innovation through data and design.
Join a passionate community that values curiosity, courage, and customer obsession.