TL;DR

Enterprise Solution Consultant (AI): Leads the presales process for cloud contact center software, designing end-to-end solutions that integrate omnichannel routing, AI engines, CRM, and analytics. Focus on building value, performing detailed requirements analyses, and guiding customers in responsible AI deployment.

Location: Remote from Germany

Company

%hirify_global% is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

Lead and manage all aspects of the presales process for %hirify_global%’s On Demand Call Center software.
Partner with Account Executives to sell the %hirify_global% solution into larger Enterprise and Strategic companies.
Articulate the value of %hirify_global% through presentations, demonstrations, and open discussions with customers.
Design end-to-end cloud contact center solutions that integrate omnichannel routing, AI engines, CRM, and workforce optimization.
Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using %hirify_global%’s AI Trust & Governance framework.
Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Requirements

8+ years of experience, preferably in a presales or solution consulting role.
Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).
Excellent communication and presentation skills, capable of articulating technology concepts at all customer levels, including C-Level.
Understanding of enterprise-level applications and IT infrastructure.
Fluency in English and German is required; additional European languages are beneficial.
Ability to travel (40-60%).

Culture & Benefits

Team-first culture that fosters innovation, growth, and inclusivity.
Commitment to diversity, empowering employees to be their authentic selves.
Opportunity to contribute to bringing joy to customer experience with cloud innovation.