TL;DR

Test Lead (ServiceNow): Lead and manage end-to-end testing strategies for core ServiceNow modules with an accent on quality assurance frameworks, automation, and Agile delivery. Focus on designing and executing comprehensive test plans, coordinating cross-functional teams, and ensuring compliance with governance standards.

Location: Hybrid in Glasgow, United Kingdom

Company

%hirify_global% is a global professional services company specializing in digital transformation and technology consulting with a strong focus on innovation and quality engineering.

What you will do

Lead and manage testing strategies across ServiceNow modules including Incident, Change, CMDB, and Service Catalog.
Drive delivery of ServiceNow solutions leveraging deep product expertise and prior implementation experience.
Oversee functional, regression, and integration testing across ServiceNow and integrated platforms.
Manage multiple stakeholders including SMEs, BAs, tech leads, and vendors.
Ensure test coverage, traceability, and compliance with QA frameworks such as TMMI.
Mentor QA analysts and support Agile development cycles.

Requirements

Location: Must be based in or able to work hybrid in Glasgow, United Kingdom
Strong knowledge of ServiceNow workflows (ITSM, ITOM, ITAM, HRSD).
Hands-on experience in ServiceNow testing and automation tools like Tricentis TOSCA.
Experience with defect tracking and test management tools such as JIRA, DevOps, Zephyr.
Experience working in Agile/Scrum environments.
English: Proficient (B2) required

Culture & Benefits

Collaborative and inclusive workplace with a global community of over 300,000 associates.
Opportunities for career development and learning.
Focus on innovation, creativity, and delivering quality to customers.
Supportive environment valuing diversity and equal opportunity.