Zendesk Specialist

TL;DR

Zendesk Specialist (Customer Support): Manage and optimize Zendesk platform, design workflows, provide training, and deliver analytics to enhance customer support processes with an accent on system administration, automation, and cross-team collaboration. Focus on designing efficient support workflows, integrating Zendesk with other systems, and continuous improvement of support operations.

Location: Hybrid in Copenhagen, Denmark

Company

hirify.global is a global leader in digital commerce and customer experience, driving innovation with 600+ specialists worldwide.

What you will do

• Administer and optimize the Zendesk environment including configuration, updates, and integrations.
• Design and implement workflows, automations, triggers, and routing rules to streamline support ticket management.
• Provide training and support to internal stakeholders for effective Zendesk use.
• Create and maintain reports and dashboards to measure key support metrics.
• Identify and suggest improvements based on data analysis and user feedback.
• Collaborate with IT and product teams for system integration and incident management.

Requirements

• Location: Hybrid role based in Copenhagen, Denmark
• Languages: Fluent English and Danish required
• 3+ years experience administering Zendesk or similar platforms in digital or eCommerce environments.
• Strong analytical and process-oriented skills with technical proficiency in system administration and API usage.
• Excellent communication and training abilities.
• Data-driven mindset with focus on customer experience improvements.

Culture & Benefits

• Flexible working environment with remote and hybrid options.
• Access to professional development and continuous learning.
• Competitive compensation and benefits package.
• Inclusive and diverse workplace culture.
• Work on cutting-edge projects with leading brands.