TL;DR

Account Manager (SaaS): Manage customer success and revenue growth by driving renewals, expansions, and churn mitigation with an accent on consultative sales, stakeholder management, and AI-powered communications platform. Focus on negotiating complex deals, developing account expansion strategies, and collaborating cross-functionally to maximize customer value and growth.

Location: Hybrid role based in Berlin office, Germany

Company

%hirify_global% is a unicorn AI-powered customer communications platform combining voice, SMS, WhatsApp, and AI to help customer-facing teams work smarter and scale globally.

What you will do

Own Net Revenue Retention by managing renewals, expansions, and churn mitigation.
Identify and activate growth opportunities within your portfolio and new subsidiaries.
Develop stakeholder maps and build multi-layer relationships across customer organizations.
Lead complex renewal and upsell negotiations balancing commercial outcomes and customer success.
Maintain accurate pipeline and deliver data-driven forecasting.
Collaborate with Customer Engineering to ensure adoption milestones and measurable outcomes.

Requirements

Location: Must work hybrid in Berlin office, Germany
Experience in SaaS Account Management, Commercial Customer Success, or Renewal Management with proven revenue achievement.
Strong consultative sales, prospecting, and negotiation skills.
Customer-obsessed with ability to develop account expansion strategies and stakeholder mapping.
Analytical and accountable for forecast accuracy and pipeline hygiene.
Passion for innovation and AI-powered communications platforms.

Culture & Benefits

Fast-moving, customer-obsessed team with autonomy and technical support.
Work-life balance and diverse, multicultural environment with 45+ nationalities.
Competitive salary package and benefits.
Focus on continuous learning, collaboration, and impact.