Service Delivery Manager (Audio-Visual)

TL;DR

Service Delivery Manager (Audio-Visual): Driving customer success and delivering high-quality AV projects in a fast-paced environment with an accent on building strong customer relationships and improving service quality. Focus on managing the entire order-to-delivery process, coordinating internal teams, and driving continuous service improvements.

Location: Hybrid in Espoo, Finland

Company

hirify.global is a dynamic IT provider with 2100 colleagues focused on IT innovation and growth.

What you will do

• Manage end-to-end AV service delivery, including order coordination, service requests, and invoicing.
• Act as the primary customer interface, leading meetings, managing agreements and SLAs, and handling product/contract queries.
• Drive continuous improvement by collaborating with vendors and overseeing subcontractor processes.

Requirements

• Working and thinking skills equivalent to a bachelor’s degree level.
• Experience with project-based service delivery in B2B environments.
• Technical skills combined with excellent communication and coordination abilities.
• Fluency in Finnish is required.

Culture & Benefits

• Open, supportive, and inclusive work environment with a focus on continuous development.
• Annual holidays and comprehensive occupational health care and leisure time insurance.
• ePassi Wellness Flex (400 euros/year) and lunch benefit.
• One-time home office allowance of 350 EUR.
• Provided work equipment (computer, phone, headphones) and staff discount on IT hardware.