Director, Live Operations (Gamedev)

TL;DR

Director, Live Operations (Gamedev): Leading live operations across two social casino games (Big Fish Casino and Jackpot Magic Slots) to set strategy, lead execution, and drive performance in game events, monetization, content lifecycle, and player communications. Focus on balancing short-term performance with long-term player experience, driving innovation in GameOps through new event types and segmentation, and ensuring reliable, high-quality delivery.

Location: Hybrid (Montreal, QC). Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Company

hirify.global is a world-class social casino game company that brings joy through top-grossing titles like Heart of Vegas, Lightning Link, and Cashman Casino.

What you will do

• Define and communicate GameOps strategy aligned with product pillars and commercial goals.
• Oversee all live-ops programs including events, missions, offers, sales, and segmentation.
• Drive performance across key KPIs (revenue, retention, DTC share) and lead A/B testing within GameOps.
• Lead and develop a high-performing team of GameOps Managers.
• Champion cross-functional collaboration with Product, Production, Creative, Engineering, Marketing, and Slot Strategy.
• Ensure operational excellence by improving tools, workflows, and documentation.

Requirements

• 8-10 years experience in Live Operations, Product Management, or related fields in social casino, RMG, or free-to-play games.
• Proven ability to deliver live-ops performance at scale in top-grossing or highly complex games.
• Deep understanding of monetization levers, content pacing, segmentation, and economy impacts.
• Strong analytical capability with experience using indicators to guide decisions.
• Demonstrated capability in coaching, mentoring, and developing people.
• Work authorization: Candidates must be authorized to work in Montreal, QC on a full-time basis without the need for current or future visa sponsorship.

Culture & Benefits

• Be part of the hirify.global family, creating top-grossing social casino games.
• Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal, and a remote team spanning the USA.
• Live by a "People First" principle, fostering an inclusive culture.
• Opportunities for career elevation and growth.
• Recognized in Global Inspiring Workplace Awards and Stevie's for Great Employers.