Associate IT Support Specialist

TL;DR

Associate IT Support Specialist: Providing first-line technical support for hardware, software, and network issues with an accent on incident resolution, remote troubleshooting, and user communication. Focus on managing Active Directory, Exchange, VPN, and collaborating with IT teams to resolve complex issues efficiently.

Location: Makati City, Philippines (Onsite)

Company

hirify.global is a global leader in software and information solutions for project-based businesses, recognized for its values-driven culture and diverse workforce.

What you will do

• Serve as the first point of contact for technical hardware, software, and network support incidents.
• Perform remote troubleshooting and diagnostics using system management tools.
• Assist with administration and troubleshooting of Active Directory, Exchange, Intune, Cisco phones, VPN, and security applications.
• Log and document all tasks and communications in the incident tracking system.
• Collaborate with NOC and other IT groups to communicate outages and resolve widespread issues.
• Contribute to the IT Knowledge Base and participate in projects as directed.

Requirements

• Location: Must be based in Makati City, Philippines for onsite work
• 1-2 years of IT support experience in a corporate Service Desk or technical support role.
• Strong analytical, troubleshooting, and communication skills.
• Knowledge of PC hardware, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory administration, and mobile devices.
• Proficiency with Microsoft products; certifications like A+ and ITIL V.3 are a plus.
• Ability to work rotating shifts in a fast-paced global team environment.

Nice to have

• Experience with Apple products and operating systems.
• ITIL V.3 and A+ certifications.

Culture & Benefits

• Values-driven and inclusive work environment.
• Recognized globally as a top employer and best place to work.
• Opportunities for learning and growth within a diverse team.