Ux/Ui Designer (Support Systems)

TL;DR

Ux/Ui Designer (Support Systems): Developing and optimizing user interfaces for support tools and client systems with an accent on UX logic, prototyping, and usability testing. Focus on designing adaptive interfaces, creating design systems, and collaborating closely with development and analytics teams.

What you will do

• Analyze user scenarios and product metrics to identify optimization opportunities.
• Design UX logic and interfaces for web and mobile, create prototypes from wireframes to hi-fi in Figma.
• Conduct competitive analysis and usability testing, gather and systematize feedback.
• Create visual specifications and participate in design system development.
• Collaborate with development, analytics, and support teams, oversee implementation.
• Prepare infographics and visual materials for presentations, develop technical specifications for layout.

Requirements

• Experience: 3+ years as UI/UX designer or analyst in product teams.
• Tools: Proficient in Figma, Pixso or similar with portfolio.
• Strong sense of style, typography, color, composition, and visual hierarchy.
• Experience designing adaptive interfaces for multiple platforms.
• Understanding of frontend basics: paddings, grids, breakpoints, pixel perfect.
• Knowledge of frontend framework constraints in interface design.
• Familiarity with CJM and JTBD methodologies.
• English: Reading technical documentation level.

Nice to have

• Knowledge of ISA-101 standards, ergonomics (ISO 9241/GOST), high-performance HMI principles.
• Experience designing B2B personal accounts, corporate systems like CRM/ITSM.
• Participation in UX and product research, redesign projects.
• Documentation skills: design specs, UX pattern descriptions.