Head Of Payments Operations

TL;DR

Head Of Payments Operations (Fintech): Leading and scaling global payments operations and risk management for a fast-growing payments platform serving thousands of salons worldwide with an accent on operational excellence, compliance, and customer experience. Focus on designing global operating models, managing strategic partnerships, and driving data-driven improvements across regions.

Location: Hybrid in Ireland with flexible remote work options

Company

hirify.global powers over 11,000 hair and beauty salons globally with software solutions, aiming to capture 25% of the market and become a billion-dollar company.

What you will do

• Set and lead the global payments and risk operations strategy ensuring reliability, compliance, and excellent customer experience.
• Lead and mentor a team of payments operations specialists fostering a high-performance culture.
• Collaborate cross-functionally with Product, R&D, and Customer Operations to embed payments into the customer journey.
• Build data-driven frameworks to improve operational resilience, efficiency, and regional capabilities.
• Manage strategic relationships with key payment partners and oversee contracts and governance.
• Lead global incident management, continuous improvement, and automation initiatives.

Requirements

• Location: Hybrid role based in Ireland with flexible remote work options.
• 10+ years of experience in payments, fintech, or risk with senior leadership background.
• Deep expertise in payments processing, merchant acquiring, fraud, chargebacks, and compliance across multiple regions.
• Proven ability to design and scale global operating models in fast-growing environments.
• Strong data-driven decision-making and KPI design skills.
• Excellent leadership, stakeholder management, and cross-functional collaboration abilities.

Culture & Benefits

• Private healthcare, wellness days, employee assistance, and free online GP service.
• Competitive compensation, employee share purchase scheme, pension, life assurance, and income protection.
• Bike to work scheme and tax saver transport tickets.
• Support for women with fertility, pregnancy loss, and menopause leave.
• Enhanced maternity and paternity benefits.
• Strong focus on learning, development programs, and access to online resources.
• Flexible work arrangements including remote and flexi-time options.