Payments Operations Specialist

TL;DR

Payments Operations Specialist: Ensuring seamless and efficient functioning of payment systems and processes with an accent on monitoring and resolving transaction issues, reconciliation processes, and payment improvements. Focus on root cause analysis of complex payment issues and managing provider relationships.

Location: Tel Aviv

Company

hirify.global, recently acquired by Fiverr, is revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally.

What you will do

• Monitor and resolve ongoing payment collection and transaction issues.
• Collaborate with cross-functional teams and third-party providers to improve operational processes and flows.
• Design and develop the ongoing reconciliation processes.
• Work closely with Product and dev teams to identify, prioritize, and drive payment improvements.
• Perform root cause analysis on complex payment issues to implement long-term solutions.
• Manage relationships with several Payment providers.
• Track, analyze, and communicate key payment operations metrics to relevant stakeholders.

Requirements

• At least 2 years experience in payment management / Payment Service Provider.
• Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, disputes, cross-border payments, and payouts.
• Strong analytical skills and attention to detail.
• Amazing Excel skills.
• A detail-oriented personality.
• Ability to prioritize tasks based on impact and sensitivity.
• Bachelor’s degree in Finance, Business, or a related field.

Nice to have

• Experience in SQL and big data.

Culture & Benefits

• Join a dynamic team.
• Thrive in a collaborative, fast-paced environment.
• Be part of a global team that’s driving the future of eCommerce innovation.