Payment Support Specialist

TL;DR

Payment Support Specialist: Managing incoming written replies and outbound communication with insolvent customers to prompt payments, with an accent on problem-solving, empathy, and active listening. Focus on assisting customers by finding solutions according to company guidelines and fostering strong customer relationships.

Location: Based in Milan, Italy, with a hybrid work model (3 days per week in office)

Company

hirify.global is an ambitious fintech company in Europe, fostering a culture of high standards, innovation, ownership, and continuous learning.

What you will do

• Manage incoming written replies and messages from customers.
• Prompt payments through emails, messages, and phone calls.
• Assist customers with payment solutions according to company guidelines.
• Provide accurate and complete information using appropriate tools.
• Update daily files of assigned customers.
• Collaborate with the Customer Service team to exchange information and foster business strategies.

Requirements

• High school diploma.
• Native or near native level of Italian (C1-C2).
• Native or near native level of Spanish (C1-C2).
• Strong command of English (B2+).
• Ability to work under pressure, multitask, prioritize, and manage time effectively.
• Basic knowledge of IT tools and familiarity with CRM systems and practices.
• Great communication skills, customer orientation, and ability to adapt to different characters.

Nice to have

• Willingness to work in a team.
• Previous experience in call centers/phone and written communication.

Culture & Benefits

• 12-month fixed-term, full-time position.
• Hybrid work model (3 days per week in the office).
• Standard working hours: Monday to Friday 9:00 - 18:00.
• Opportunity to work with one of Europe’s most ambitious fintech teams.
• Culture focused on high standards, independent and critical thought, innovation, ownership, and continuous learning.

Hiring process

• A quick chat with a Talent Acquisition team member.
• An interview with the Hiring Manager.
• A case study to test hard skills, debriefed with a panel in the Milan office.
• A final chat with the CEO to assess hirify.global Values.