Ads Support Agent

TL;DR

Ads Support Agent: Delivering exceptional customer experiences through email, chat, and phone support for the Client Ads Product with an accent on problem-solving, clear communication, and adaptability. Focus on ensuring customer satisfaction and documenting customer interactions in a fast-paced environment.

Location: Hybrid, requiring 4 days a week in Client office in Buenos Aires, Argentina and one day from home

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Ensure customer satisfaction by providing professional and empathetic support.
• Manage deadlines and multitask effectively.
• Communicate with customers via outbound calls and email.
• Follow all procedures, guidelines, and policies consistently.
• Document all relevant information from customer interactions.
• Adapt quickly to shifting priorities and a dynamic operational pace.

Requirements

• 1 to 3 years of experience in customer service.
• Strong written and verbal communication skills (no spelling or grammar errors, clear enunciation).
• Ability to translate complex ideas into user-friendly instructions.
• Excellent interpersonal skills and ability to build rapport.
• Basic knowledge of tools like Sheets, Slides, Docs, Chrome, Keep, Calendar.
• Problem-solving skills and critical thinking.
• Intermediate level of English (written and reading comprehension) is a plus.

Nice to have

• Experience supporting digital advertising platforms.
• Familiarity with Ads platforms or similar products.
• Ability to work independently and proactively.
• Strong customer empathy and patience.
• Experience in fast-paced, high-volume support environments.

Culture & Benefits

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Diverse, collaborative, and inclusive work environment.
• Highly competitive salary and great benefits, such as OSDE and annual bonus.