Customer Service Assistant (Fintech)

TL;DR

Customer Service Assistant (Fintech): Providing operational support to clients like banks and payment service providers with an accent on monitoring, facilitating, and troubleshooting client operations. Focus on acting as a primary point of contact for inquiries and assisting with AML, FinCrime, and compliance-related issues.

Location: Based in Riga, Latvia

Company

hirify.global is a global payments company, licensed and regulated by the FCA in the UK, offering regulated end-to-end payment solutions based on proprietary in-house technology.

What you will do

• Monitor, facilitate, and troubleshoot client operations, including verification, new customer onboarding, incident management, and pending transactions.
• Act as the primary point of contact for client inquiries, requests, and complaints via email and the Internet banking platform.
• Assist clients with Internet banking platform requests, such as password and MFA resets.
• Answer client questions related to transaction statuses (e.g., why pending, why declined, when returned).
• Act as a first line of defense concerning AML, FinCrime, and sanction risk- and compliance-related issues.
• Collaborate with other hirify.global department teams to address clients' needs and ensure adherence to rules and guidelines.

Requirements

• 2+ years of experience with B2B client relationship or client support.
• 2+ years of experience in the Financial Services or Banking industry.
• Proficient user of MS Office and Google Docs.
• Possess a customer-oriented attitude and excellent communication skills.
• Ability to work well in a team.
• Good command of English and Russian languages.

Culture & Benefits

• Competitive salary and performance bonus.
• Paid Time Off.
• Opportunities for growth, training, and development.
• Work in a friendly team.
• Great opportunity to advance your career in cutting-edge payments fintech.
• Paid parking on the office site.