Content Developer (Content Creation)

TL;DR

Content Developer (Content Creation): Leading and actively contributing to product release-related help center content, ensuring successful product adoption and customer communication with an accent on defining process and quality standards. Focus on coaching a team of Content Developers and collaborating cross-functionally to streamline release processes and uphold documentation excellence.

Location: Munich

Company

hirify.global is an intelligent HR platform that simplifies complex tasks for small and medium-sized organizations, serving over 15,000 customers.

What you will do

• Provide leadership and nurture the personal growth of the Content Developer Team.
• Actively contribute as a hands-on content developer while coaching team members.
• Collaborate with partner teams on the conception, creation, and delivery of educational content across all channels.
• Serve as a vital interface between Product Management and CX Operations teams.
• Work with Product Operations, Release Management, and other teams to make the release process more efficient.
• Continuously expand and optimize internal product and process documentation.

Requirements

• 5 or more years of professional experience in documentation, help center content, knowledge management, or a comparable field.
• Proven leadership experience as a people manager, ideally within an agile environment.
• Basic project management skills and proficiency.
• Native-level German writing skills and excellent English communication abilities.
• Strong analytical skills and a KPI-driven approach.
• Entrepreneurial mindset, structured working style, and outstanding communication skills.

Culture & Benefits

• Fostering a culture of trust and independent work.
• Championing personal and professional growth of team members.
• Key role in building an effective product release process.
• Opportunity to shape a world-class, multilingual customer experience.