Customer Excellence Manager (Fintech)

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

UAE

Вакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Excellence Manager (Fintech): Leading and developing a customer experience team to drive operational excellence and strategic growth. Focus on scaling processes, implementing AI tools, and enhancing customer satisfaction through data-driven insights.

Location: Dubai, UAE

Company

hirify.global is building MENA’s consumer and SMB financial platform, focusing on peer-to-peer and merchant wallets.

What you will do

Lead and develop CX Specialists and agents through coaching and performance reviews.
Manage hiring, onboarding, and training to scale the team effectively.
Monitor CX metrics and drive automation and self-service improvements.
Oversee daily CX operations ensuring high standards and compliance.
Champion CX as a strategic business driver impacting retention and revenue.

Requirements

6+ years in customer experience, with at least 3 years in leadership roles.
Experience in fintech, SaaS, or digital-first industries preferred.
Strong data analysis skills and ability to communicate effectively in English.
Experience with AI-driven CX strategies is a plus.
Fluency in Arabic is a bonus.

Будьте осторожны: если вас просят войти в iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →