TL;DR

Customer Success Manager (SaaS): Drive transformational impact for enterprise customers by managing account success, retention, and ARR growth with an accent on SaaS order-to-cash workflows and revenue lifecycle management. Focus on building lasting customer relationships, executing success plans, and collaborating cross-functionally to maximize customer value and reduce churn.

Location: Hybrid in Toronto, Canada, or Remote Canada

Salary: CAD85,000–CAD105,000 per year

Company

%hirify_global% is a fast-growing revenue lifecycle platform managing the entire quote-to-revenue lifecycle for any revenue model, focused on CPQ, billing, and revenue analytics.

What you will do

Engage directly with customers to understand business drivers and usage challenges related to Nue’s Quote to Cash platform.
Develop and execute success plans to ensure customer outcomes, renewals, and ARR growth through upsell and cross-sell.
Lead product training and enablement sessions for customer teams across sales, finance, and IT.
Act as a trusted advisor to client stakeholders, resolving issues and championing customer success.
Analyze customer health metrics and usage trends to drive engagement and prevent churn.
Collaborate with sales, architecture, and product teams to provide customer feedback and improve the platform.

Requirements

Must have experience in SaaS customer success or account management, preferably in high-growth startups.
Deep understanding of SaaS order-to-cash workflows and recurring revenue models.
Strong communication skills to influence business and technical audiences.
Analytical mindset to interpret customer data for retention and growth strategies.
Ability to manage dynamic conversations and facilitate customer consensus.

Nice to have

Experience with subscription billing, CPQ, and revenue management platforms like Salesforce CPQ, Zuora, or Netsuite.
Knowledge of customer advocacy programs and value realization frameworks.
Familiarity with SaaS usage analytics, NPS tracking, and churn risk mitigation.

Culture & Benefits

Competitive salary and benefits package.
Opportunity to work in the innovative Silicon Valley tech ecosystem.
Collaborative and supportive team environment encouraging growth.