Risk-Менеджер (iGaming)

Всем привет🖐🏼
📍Команда Mr Bit в поиске Global Head of Risk and Fraud Department!

🤍Requirements:
- 5+ years of experience in a senior Risk & Fraud role within the iGaming industry;;
- Strong understanding of how to balance risk and opportunity in a pro-business customer centric manner.
- Detail-oriented and an analytical mindset – high attention to detail is needed
- Extensive knowledge of the Risk/Fraud landscape in various jurisdictions;
- Good communication and negotiation skills;
- Strong interpersonal skills – able to motivate a team to perform;
- Excellent verbal and written English skills;
- Knowledge of Russian is desirable.

👨🏽‍💻Responsibilities:
• Create and implement global strategy for Risk, Fraud and Responsible Gambling
functions;
• Oversee the Risk and Fraud department, ensuring the smooth and efficient operations;
• Oversee the Responsible Gambling function, to make sure company applies
sufficient duty of care measures to the customers;
• Create and implement (when needed) KPIs to measure performance of processes;
• Evaluate fraud risks associated with new product launches, new territory launches and
changes to existing products or funding methods;
• Keep detailed records of suspicious activity, analyse trends, industry security threats
and provide recommendations to mitigate losses;
• Provide feedback through quality assurance and full responsibility for team and agent
KPIs, including document processing times;
• Point of reference for any fraud related queries or escalations made by the team or by
other departments;
• Create and maintain effective fraud rules in payments engine;
• Accountable for risk management practices, policies and procedures, including the
results of those practices;
• Design and implement operational policies that align with overall business strategy;
• Collaborate with the Customer Service and Sales teams to leverage capabilities to
achieve operation efficiency and customer satisfaction;
• Proactive and continuous improvement of service to optimize the customer service
through processes;
• Ensure compliance with licensing and legal requirements and regularly maintain /
update operational procedures;
• Submit operational budget and expenses to the Finance department;
• Analyzing and choosing anti-fraud and regulatory third party providers;
• Mentoring and guiding the team on best practice, ensuring they each develop;
• Supporting the team with day-to-day tasks when required, hands on when needed;
• Configuring systems and tools related to the teams work including anti-fraud system.

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