Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Manage customer onboarding, support, and optimization for a no-code web2app funnel platform with an accent on client relationship building and product expertise. Focus on driving client performance, strategic advising on funnel optimization, and ensuring customer satisfaction in a remote, global environment.

What you will do

• Guide new clients through onboarding and integration to launch their first funnels.
• Consult clients strategically on funnel optimization, user acquisition, and analytics.
• Track client metrics and proactively identify growth opportunities.
• Relay customer feedback and issues to the product team and follow up on resolutions.
• Build and maintain strong client relationships as their primary contact.
• Provide detailed product knowledge and assist with complex use cases.

Requirements

• Fluent English (B2+) with strong communication skills.
• Proven experience in Customer Success at SaaS companies, preferably mobile industry.
• Solid knowledge of mobile analytics and user acquisition tools like Amplitude and Facebook Ads.
• Ability to work independently and proactively without micromanagement.
• Availability to work in the Pacific Time Zone.

Nice to have

• Experience building or analyzing funnel performance.
• Familiarity with support and CRM tools.
• Understanding of mobile monetization and growth strategies.

Culture & Benefits

• Remote-first culture with flexibility to work from anywhere.
• Zero bureaucracy and direct communication with founders.
• Opportunity to join a growing product with significant potential.
• Global travel opportunities for conferences and client meetings.
• Supportive and motivated team environment.