25 days ago
Head of Product
Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.
Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа
Описание вакансии
Текст:
Location: Hybrid with up to 60% remote per week, based in Europe
is a leading pan-European ecosystem for fashion and lifestyle e-commerce.
Overview
Lead the Customer Care product organization, owning end-to-end customer experience across digital, automated, and human-assisted channels. Drive AI integration and product strategy to improve customer satisfaction and internal tools.
What you will do
- Own and improve the holistic customer journey across all channels.
- Lead and mentor a team of Product Managers fostering a product-led culture.
- Implement AI tools and LLMs to enhance customer interactions and automate support.
- Define product strategy for defect reduction and quality frameworks.
- Manage policies and content strategy for customer interactions.
- Represent product needs for CRM tools and communicate vision across teams.
Requirements
- Experience: 8+ years in product management with customer-facing digital products.
- Leadership: Proven ability to lead product organizations and foster product-led culture.
- Technical: Strong understanding of AI, automation, CRM systems, and agile environments.
- Skills: Strategic thinker with analytical skills and excellent communication.
- Language: Fluent English required.
Culture & Benefits
- Employee shares program and significant product discounts.
- Paid volunteering days and flexible hybrid work model.
- Work from abroad option and relocation assistance available.
- Generous vacation, family services, and health & wellbeing support.
- Development opportunities through training and peer reviews.