Analista de Calidad
Вакансия напрямую с сайта из расширенного списка "глобальных компаний для русскоязычных специалистов" - туда входят компании с восточно-европейскими корнями.
Обычно нужен английский ~B2 и локация вне РФ/РБ (и/или ИП). Может требовать VPN для доступа
Описание вакансии
Location: Based in Madrid, Spain, with operations in Spain and Latin America.
is a Spanish 'unicorn' company founded in 2011, aiming to improve urban living by enhancing mobility through connecting passengers and drivers.
Overview
You will monitor services across 's channels, track agent quality performance, provide feedback, propose improvements, and ensure adherence to management indicators. You will also identify improvement opportunities, implement action plans, and ensure continuous improvement through monitoring.
What you will do
- Monitor interactions across different channels.
- Track agent quality performance and provide feedback.
- Identify improvement opportunities and implement action plans.
- Ensure continuous improvement by optimizing processes.
- Lead process calibrations with local and global teams.
- Conduct studies on quality issues, NPS detractors, and customer dissatisfaction.
Requirements
- Degree in Business Administration, Industrial Engineering, Economics, or related fields.
Culture & Benefits
- Fun team events.
- 22 days of vacation.
- Recharge day each month.
- Employee discounts and benefits.
- Gift bonus.
- Monthly credit for rides.
- Free coffee.