Manager, Client Success

TL;DR

Manager, Client Success: Responsible for leading and developing a team of Client Success managers focused on North America retail sector with an accent on cultivating strong relationships with retail clients and achieving revenue targets. Focus on coaching and developing talent, guiding the team to deliver exceptional value to clients and helping them leverage hirify.global solutions to drive business outcomes.

Location: Hybrid

Salary: $120,000 - $140,000 a year

Company

hirify.global creates smart shopping experiences by connecting brands and retailers with consumers through a global network and technology.

What you will do

• Manage, mentor, and motivate a team focused on the North America retail sector.
• Set clear, achievable goals for the team that align with departmental objectives and monitor progress against KPIs.
• Provide regular constructive feedback and actively find opportunities to build individual contributors' brands.
• Develop and execute account strategies that maximize client retention and identify upsell opportunities.
• Act as an escalation point for client issues, working collaboratively with cross-functional partners to ensure timely and effective resolutions.
• Accurately forecast team performance and provide regular reports on key metrics to senior leadership.

Requirements

• 4+ years of experience in managing retail customers, with a proven track record of achieving and exceeding targets.
• Strong understanding of the retail industry and the challenges and opportunities facing retailers today.
• Demonstrated ability to coach, mentor, and develop individual contributors to achieve their full potential.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in CRM software (e.g., Salesforce, Gainsight)

Culture & Benefits

• Customer-focused environment where success is seen through customers’ outcomes.
• Emphasis on transparency and integrity, building trust through authentic feedback.
• Passionate pursuit of performance, driven by curiosity and a laser focus on the mission.
• Commitment to diversity and inclusion, valuing diverse perspectives.