Account Management Support Agent

TL;DR

Account Management Support Agent: Managing customer queries and providing high-level support within the Account Management Team. Focus on excellent communication, problem-solving, and customer satisfaction.

Location: Must be within commuting distance of the office.

Company

hirify.global is a global travel and expense management platform.

What you will do

• Manage the Account Management team salesforce & intercom queue
• Support the finance team with credit control issues and queries
• Be first point of contact for our support Slack channel
• Investigate and handle complaints from customers
• Provide remote/web-based training to customers on how to use our platform

Requirements

• Excellent communication skills and well-organized
• Obsessed with providing excellent service to customers
• Able to work closely with colleagues as part of a team
• Confidence in interacting with customers on the telephone and via video calls
• Must be detailed, focused, and comfortable working on own initiative