Senior Delivery Manager (Hrtech)

TL;DR

Senior Delivery Manager (Hrtech): Leading HiredScore product implementations and cross-functional teams to ensure delivery excellence and client success with an accent on optimizing team performance, client interactions, and issue resolution. Focus on designing tailored implementation plans, driving customer experiences, and promoting hirify.global’s core values.

Location: spend at least half (50%) of our time each quarter in the office or in the field

Salary: $153,600 USD - $230,400 USD

Company

hirify.global is designed to help companies match, rediscover, and engage talent more effectively.

What you will do

• Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes.
• Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development.
• Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues.
• Partner with application development scrum teams to deliver customer features and product innovations.
• Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption.
• Model and promote hirify.global’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability.

Requirements

• 4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management.
• 4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization
• 6+ years’ experience as the single point of contact resolving complex issues and manage escalations.
• Strong, hands-on experience implementing SaaS products and delivering professional services in a software delivery environment, including configurations and system integrations.
• Strong analytical skills, with the ability to interpret client business needs and translate them into application and operational requirements.
• Deep affinity for technology and a strong understanding of the software delivery lifecycle.

Culture & Benefits

• Flex Work: spend at least half (50%) of our time each quarter in the office or in the field.
• Freedom to create a flexible schedule that caters to your business, team, and personal needs.